Help & Support
Everything you need to know about our AI-powered ID photo generator
Quick Start Guide
Select Document Type
Choose your country and the type of document you need photos for (passport, visa, ID card, etc.)
Upload Your Photo
Upload a clear photo of yourself. Our AI will automatically optimize it to meet official requirements
Download & Use
Pay once and download your professional ID photo in high quality, ready for official use
Frequently Asked Questions
Photo Requirements & Tips
✅ Do This
- Face the camera directly with eyes open
- Use even lighting without harsh shadows
- Keep a neutral expression, no smiling
- Keep both eyes open and visible
- Use a plain, light-colored background
- Use a high-resolution photo (at least 600x600px)
❌ Avoid This
- Don't wear sunglasses or tinted glasses
- Don't wear hats, caps, or head coverings (unless religious)
- Avoid harsh shadows on face or background
- Don't use blurry or low-quality photos
- Don't use photo filters or heavy editing
- Don't use heavily cropped or zoomed photos
Supported Document Types
AI Technology & Features
AI Capabilities
- Intelligent background removal and replacement
- Advanced facial recognition and positioning
- Automatic color and lighting optimization
- Precise sizing for each document type
Benefits
- Professional studio-quality results
- Generate photos in under 60 seconds
- Much cheaper than photo studios
- Consistent quality every time
Contact Support
Need Additional Help?
Our support team is here to help you with any questions or issues you may have.
Support Email
[email protected]⏱️ Average response time: 2-4 hours
🌐 Support available in English, Chinese, French, and Spanish
Privacy & Security
End-to-End Encryption
All uploads are encrypted using industry-standard SSL/TLS protocols
Automatic Deletion
Photos are automatically deleted from our servers after 24 hours
No Permanent Storage
We never permanently store your personal photos or data
Temporary Access Only
Your photos are only accessible to you during the processing period